When you are in shock, what can you do?
Sometimes, clients who come to see me are in a state of shock. Not everyone appreciates how serious this condition can be. There are different medical types of shock, but psychological shock is a traumatic reaction following a dramatic, unexpected incident such as a family crisis. In my field it can often occur when the client unexpectedly learns of an affair and/or the other spouse’s decision to end the marriage.
It is important never to underestimate the impact of shock on a client. Shock affects a client’s state of mind and can take weeks, months or even longer to overcome. Some of those who find it difficult to return to normal can even develop the more serious (but treatable) condition known as post-traumatic stress disorder (PTSD).
When I see clients who appear to be suffering from shock, I politely and gently suggest that they return to see me when they are able to give me the information that I need to advise them appropriately – and also when they are able to make an informed decision about their future. It is clear even to me, a lay person, when a client is in deep shock and unable to take in a single word that I am saying. If a client persists, then of course I will give my advice – and I will follow it up in writing, as I do with all clients. At least the client will have something to read when they feel better able to take it in.
How does psychological shock manifest itself?
The symptoms vary but at first there may be numbness, a feeling of being dazed and an inability to absorb the information which has led to the shock. The mind will keep replaying the information, totally denying it, refusing to believe it can be true. Nothing else that is happening will matter: the surrounding circumstances, the people, what is playing on the radio… They will all blur into the background.
I had never experienced “shock” at first-hand until very recently. Put simply, it was awful. Continue reading »


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